Eliminating Entitlement & Building an Accountability Culture - September 13, 2012
Edge Initiatives is runs a free two hour workshop Eliminating Entitlement and Building an Accountability Culture to illustrate the impact that the principles outlined in Make the Noise Go Away can have on your business. The workshop is designed for groups of no more than twelve business owners. It is delivered and facilitated by Steve Davies and is an interactive session with real world exercises and strong take-home value. It falls into four sections:
Accountability
Creating an Accountability Culture starts at the top with the leader demonstrating and requiring high levels of accountability. In this section, workshop participants go through an exercise to identify the things that they do that bring the greatest value to their business and to determine the value of their time.
This concept is then used to demonstrate the cost of opportunities wasted in their business because they are "working below their pay grade" - spending time on things that don't require their time at the expense of things that could really make a difference.
Entitlement
The concept of time wasted and "working below your pay grade" leads into a focused discussion on entitlement that can start to change the expectations the CEO has towards the performance of their people. This is where attitudes and beliefs are challenged.
Participants discuss what entitlement looks like and the impact that it has on the profitability of their company. Using the "Who owns the monkey" concept, they identify people in their company that exhibit entitlement characteristics.
Changing Culture
You have to have the right people on the bus and they have to be in the right seats. Participants discuss the reasons why we keep the wrong people and why we are so slow to fire them. The key is to have a robust hiring process that gives the CEO the confidence to hold people accountable.
To build a deadline culture it is essential that the leader gives clear instructions, makes sure that they are properly understood, negotiates deadlines and then gives people room to work without micro-managing them. There must be consequences for missing deadlines.
Building an Effective Management Team
Using the book "The Five Dysfunctions of a Team", participants go through an exercise to identify their team dynamics. We examine the four management styles, Army, Enabler, Cyclist and Two Way.
Using the "Consequences WorksheetTM" from "Make the Noise Go Away", participants go through an exercise where they identify how their managers can be given a methodology to make better, more informed decisions and become more valuable to them and to the business.
Next Workshop Details and Registration:
Where: Hofstra University Club
When: September 13th, 8:00 – 10:00 AM
Who: No more than 12 Business Owners
This email address is being protected from spambots. You need JavaScript enabled to view it.