COMPANY PROJECTS – OPERATIONS

Strategic and Operational Improvements

Every company has things that are handled a certain way because they have always been done that way. Through objective analysis, it is often possible to reduce costs by creative streamlining of operations. This can include anything from combining departments or changing workflow to a complete reassessment of delivery mechanisms and product line/service positioning.


Maintenance of service quality levels

As a company matures and layers evolve between the CEO and the delivery mechanism, it becomes difficult to ensure that service quality stays at historic levels and does not deteriorate as volumes increase. This can be accomplished through identifying key components and benchmarking but it takes time to do and is often overlooked.


Employee attitude to customers and competitors

As companies become successful employees sometimes believe that the competitors couldn’t possibly do a better job; standards can slip and complacency towards customers can creep in. Clear guidelines as to standards expected must be communicated, and then backed up with accurate competitor information and regular customer satisfaction surveys.


IT issues

The hidden costs of PCs are well documented but still overlooked. There needs to be a coherent enterprise- wide plan and with clear standards in place to ensure that equipment conforms in speed and quality to the overall plan.


Cost Reduction Initiatives

A thorough audit and review of the cost profile of the business needs to be taken on a continual basis. This can be as simple as reductions in such areas as telephone, supplies and other non-threatening areas or as complex as changes in benefits, compensation structures or staffing levels.


Organization and Structure

Employee Issues

Sales and Competition

Financial